Privacy Policy

1. Introduction

RiverBendPlace ("we," "us," or "our") is dedicated to maintaining your privacy. This Privacy Policy outlines our methods for handling your information when you navigate our website riverbendplace.sbs or engage in our yacht charter offerings.

Your use of our services constitutes your acceptance of the practices detailed in this policy. This policy adheres to privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal information that you willingly supply when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Take part in surveys or promotional events

The types of information we collect may consist of:

• Personal and contact details (email, telephone, address)
• Payment details (handled securely by external service providers)
• Charter choices and specifications
• Urgent contact data
• Preferences regarding food and any medical details (if disclosed)

2.2 Information Collected Automatically

Automatically gathered information about your device and how you interact with our site includes:

• Internet Protocol (IP) address and geographical data
• Web browser model and version
• Visited pages and duration on our site
• Sites that directed you to our website
• Device specifics (model, display resolution, etc.)

2.3 Cookies and Tracking Tools

To better your web experience, we utilize cookies and similar tracking mechanisms. These technologies help us in:

• Storing your settings
• Investigating web utilization and performance
• Delivering tailored content
• Refining our offerings

Your browser configuration or our cookie consent pop-up offers control over your cookie preferences.

3. How We Utilize Your Data

The purposes for utilizing the collected data include:

• Delivering Services: To manage yacht charter provisions, confirm reservations, and engage with you regarding your bookings
• Customer Service: To address your concerns and offer support
• Handling Payments: For payment transactions and fiscal administration
• Protecting Safety: To safeguard the operation of our services and prevent deceitful activities
• Marketing: To send information on promotions and updates, subject to your consent
• Enhancing our Website: To study user behavior and elevate our website’s functionality
• Meeting Legal Requirements: To fulfill relevant law and regulatory demands

4. Sharing and Disclosing Information

We refrain from selling, trading, or leasing your personal data to outsiders. Your information may be shared under these situations:

4.1 With Service Vendors

We may share your data with trusted third-party vendors that aid in: conducting payment processes; managing website hosting and maintenance; running email outreach; undertaking analytics and performance measuring; and providing customer service.

4.2 For Legal Obligations

We may reveal your data when mandated by legal provisions, or in response to judicial procedures, subpoenas, emergencies, or inquiries into potential unlawful conduct or frauds.

4.3 During Business Transitions

Should there be a corporate merger, acquisition, or asset sale, your information might be part of the assets transferred.

5. Data Security

To safeguard your personal data from unauthorized entry, change, outing, or destruction, we employ appropriate protective mechanisms. These include encryption, safeguarded servers, regulated access, consistent reviews, and awareness programs for our staff.

Conveyance through the internet, or electronic preservation, however, is not entirely secure. Thus, we cannot promise complete security for your data.

6. Data Retention

Personal data is kept solely for necessary durations to fulfill collection objectives or as dictated by law. Standard retention spans are:

• Charter Records: 7 years for tax and legal purposes
• Marketing Connections: Until opt-out or deletion
• Analysis of Website Visits: 26 months
• Client Assistance: 3 years following the final interaction

7. Your Rights and Selections

You hold rights to access, rectify, erase (within legal bounds), transfer, opt out from marketing, and handle cookies. Contact us using the details below to exercise these rights.

8. Third-Party Solutions

8.1 Google Analytics

For website analysis, we utilize Google Analytics. Opting out is possible through the Google Analytics Opt-out Add-on for browsers.

8.2 Social Media Platforms

Our site may contain links to social media with individual privacy guidelines.

8.3 Payment Handlers

Third-party payment handlers compliant with the PCI DSS standards handle all payment transactions.

9. International Data Management

Your data may be processed and stored in countries differing from Germany. We use appropriate protective measures that conform to applicable privacy statutes.

10. The Privacy of Minors

Our services are not marketed to individuals under 13, nor do we intentionally collect their information. Should you suspect that a minor has provided us with information, please reach out to us promptly.

11. Privacy Policy Alterations

We may amend this Privacy Policy to mirror adjustments in our procedures or legal mandates. Any revisions will be made known by updating the policy on our site, emailing registered users, or showing a notification on our site. Continued usage post the effective date signifies agreement with the changes.

12. Contacting Us

For questions regarding this Privacy Policy or our data handling, please connect with us:

13. Observance with Google Ads User Consent Policy

We adhere to Google Ads user consent prerequisites. Modifications to tracking/cookie preferences can be made at any time through our cookie settings options.